RainDrive | Disaster Recovery as a Service

Support Scope Notice – RainDrive

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1. Purpose of This Notice

This Support Scope Notice is intended to clearly define the boundaries between standard IT support services and RainDrive managed data backup and disaster recovery services, to ensure transparency and avoid misunderstanding.

2. RainDrive Service Scope

RainDrive is a managed data backup and disaster recovery service operated by Indsys Tech Services India Pvt Ltd (“Indsys”).

RainDrive services may include:

  • Managed data backup
  • Backup monitoring and alerting
  • Restore assistance on request
  • Optional disaster recovery services (if subscribed)

All RainDrive services are governed by the applicable Service Level Agreement (SLA) and commercial terms.

3. Standard IT Support – Scope Clarification

Standard IT support services provided by Indsys may include:

  • System troubleshooting
  • Hardware and software assistance
  • Network and infrastructure support
  • Routine IT maintenance

Standard IT support does NOT include:

  • Data backup
  • Data recovery
  • Disaster recovery
  • Ransomware recovery
  • Restore testing or drills

Unless explicitly covered under an active RainDrive service agreement.

4. Backup & Data Responsibility

Customers are responsible for ensuring that appropriate data backup arrangements are in place.

Indsys and RainDrive shall not be responsible for data loss, corruption, or unavailability where:

  • Backup services were not subscribed
  • Backup scope was not disclosed
  • Systems were unsupported or modified without notice

5. Restore & Recovery Requests

Restore or recovery assistance will be provided only when:

  • The customer has an active RainDrive service
  • The request falls within the agreed backup scope
  • The request complies with the SLA and service plan

Restore timelines depend on data size, network conditions, and target environment.

6. Customer Responsibilities

Customers must:

  • Provide accurate system and workload information
  • Notify Indsys/RainDrive of infrastructure changes
  • Safeguard credentials and access permissions
  • Understand that IT support ≠ data protection

7. No Implied Coverage

The presence of IT support, AMC, or managed services does not imply that backup or recovery services are included.

Backup and recovery are separate managed services and must be explicitly subscribed under RainDrive.

8. Governing Documents

This Support Scope Notice must be read together with:

  • Legal Disclaimer
  • Service Level Agreement (SLA)
  • Terms of Service
  • Commercial agreements (if any)

In case of conflict, executed agreements shall prevail.

9. Contact Information

For backup or recovery-related queries: support@indsystech.com | www.raindrive.net